Public Transit Complaint Form

The MCB Transportation Committee Chair is Robyn Wallen and can be reached via email at

Public transit service is intended to be safe, reliable and accessible, and when something goes wrong, your transit agency needs to know so they can correct the problems.

How to Use This Form

This form is set up to help your transit agency investigate a customer complaint. You can fill it out or capture the details in some other way.

1 Start 2 Complete
The Details
Provide as much of the following information as you can.
Where did it happen?
Do you believe this is a safety concern? *
The US Department of Transportation requires transit agencies to report complaints alleging violations of the Americans with Disabilities Act (ADA) and Civil Rights Act. Do you believe the service you received violated either law? *
Please provide the following: