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<DIV> </DIV>
<DIV style="FONT: 10pt arial">----- Original Message -----
<DIV style="BACKGROUND: #e4e4e4; font-color: black"><B>From:</B> <A
title=richard.smith@SOS.MO.GOV href="mailto:richard.smith@SOS.MO.GOV">Smith,
Richard</A> </DIV>
<DIV><B>To:</B> <A title=WOLFNER_LIBRARY@LISTSERV.SOS.MO.GOV
href="mailto:WOLFNER_LIBRARY@LISTSERV.SOS.MO.GOV">WOLFNER_LIBRARY@LISTSERV.SOS.MO.GOV</A>
</DIV>
<DIV><B>Sent:</B> Friday, September 18, 2009 8:17 AM</DIV>
<DIV><B>Subject:</B> Collection Development Advisory Group</DIV></DIV>
<DIV><BR></DIV>
<DIV class=Section1>
<P class=MsoPlainText>Wolfner Library patron,<o:p></o:p></P>
<P class=MsoPlainText><o:p> </o:p></P>
<P class=MsoPlainText>Below are the recommendations made by the Collection
Development Advisory Group at a meeting held at NLS in Washington, D.C., May 20
22, 2009. Each recommendation is followed by a response developed by the
Collection Development Section in collaboration with other responsible NLS staff
members. Fran Benham is a Wolfner Library patron and a member of the Collection
Development Advisory Group. <o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P style="TEXT-ALIGN: center" class=MsoNormal align=center><B>Recommendations
and Responses<o:p></o:p></B></P>
<P style="TEXT-ALIGN: center" class=MsoNormal align=center><B>Collection
Development Advisory Group</B><o:p></o:p></P>
<P
class=MsoNormal>
<o:p></o:p></P>
<P class=MsoNormal><B>Recommendations</B><o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=Level1>The committee recommends that, during the transition from analog
to digital, books in complete series be made available in digital format as
quickly as possible. When analog masters are no longer available, series titles
should be prioritized for rerecording to complete each series. Any partial
series that exist now should also be prioritized for completion.<o:p></o:p></P>
<P style="TEXT-INDENT: 0.25in" class=MsoNormal><o:p> </o:p></P>
<P style="MARGIN-LEFT: 0.25in" class=MsoNormal><B>Response: </B>We are tackling
series as quickly and efficiently as we can. There are numerous obstacles,
including missing and deteriorated analog masters, fluctuations in the
availability and capacities of contractors, and unpredictable bottlenecks in an
evolving production and distribution workflow. Our first priority is to make
significant and popular new releases available as quickly as possible. It is
important to remember that “missing” titles in series in digital format (on the
BARD web site) are more often than not readily available on cassette. Because
each rerecord displaces another book, we are wary of commitments to series whose
popularity has worn thin.<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P></DIV><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 12pt"><BR
style="PAGE-BREAK-BEFORE: auto" clear=all></SPAN>
<DIV class=Section2>
<P class=Level1>The committee recommends that NLS send an update to current and
incoming members by January 15, 2010, regarding the status of Collection
Development Advisory Group recommendations.<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P style="TEXT-INDENT: 0.25in" class=MsoNormal><B>Response:</B> We will do this.
<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=Level1>The committee recommends that all available advisory committee
preferred contact information and term length be posted on the NLS web
site.<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P style="MARGIN-LEFT: 0.25in" class=MsoNormal><B>Response:</B> We will post
contact information for the 2010 group when it is complete. This information,
however, may be most usefully promulgated by means of regional library web sites
and newsletters. <o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=Level1>The committee recommends that NLS determine a means to ease the
challenge of handling braille volumes, such as reducing the number of pages per
volume or improving the binding.<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P style="MARGIN-LEFT: 0.25in" class=MsoNormal><B>Response:</B> Last year
(2008), in response to a similar recommendation, we replied: “This
recommendation will remain under consideration until NLS can determine the
impact of decreased volume size on the number of titles that can be produced
annually at the smaller volume size. (Increased binding costs would result in a
reduced number of total braille pages per year; the significance of the
trade-off must be analyzed and evaluated.)”<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P style="MARGIN-LEFT: 0.25in" class=MsoNormal>In June, 2008, John Bryant, head,
Production Control Section, wrote the following memo:<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P style="MARGIN-LEFT: 0.5in" class=MsoNormal>At your request, I ran a more
detailed analysis of the 2007 braille books rather than just using averages.
Attached is a spreadsheet summarizing that information. [The spreadsheet is not
included here.] The result, unfortunately, is even worse that our original
estimate.<o:p></o:p></P>
<P style="MARGIN-LEFT: 0.5in" class=MsoNormal><o:p> </o:p></P>
<P style="MARGIN-LEFT: 0.5in" class=MsoNormal>The numbers you need in addition
to the spreadsheet are these:<o:p></o:p></P>
<P style="MARGIN-LEFT: 0.5in" class=MsoNormal>Average cost of a binding:
$9.87<o:p></o:p></P>
<P style="MARGIN-LEFT: 0.5in" class=MsoNormal>Average cost per title in 2007:
$5,273.<o:p></o:p></P>
<P class=MsoNormal> <o:p></o:p></P>
<P style="MARGIN-LEFT: 0.5in" class=MsoNormal>As you can see [from the
attachment referenced above], if we had changed the maximum pages to 175 per
volume in 2007, we would have added 16,802 bindings, for a total added cost of
<o:p></o:p></P>
<P style="TEXT-INDENT: -0.5in; MARGIN-LEFT: 0.5in"
class=MsoNormal>
16,802 x $9.87 = $165,835.74, which is equivalent to:<o:p></o:p></P>
<P style="TEXT-INDENT: -0.5in; MARGIN-LEFT: 0.5in"
class=MsoNormal>
$165,835.74/$5,273 = 31.5 titles.<o:p></o:p></P>
<P class=MsoNormal> <o:p></o:p></P>
<P style="MARGIN-LEFT: 0.5in" class=MsoNormal>The high cost occurs because each
added volume is then multiplied times the number of copies (40–60 on the list)
at almost $10 each, and this adds up.<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P style="MARGIN-LEFT: 0.25in" class=MsoNormal>NLS has provisionally decided
that the trade-off required to comply with this request—reducing the number of
braille titles produced annually—is an unsatisfactory solution. We will continue
to evaluate possibilities for improvements or cost reductions in braille
bindings.<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P></DIV><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 12pt"><BR
style="PAGE-BREAK-BEFORE: auto" clear=all></SPAN>
<DIV class=Section3>
<P class=Level1>The committee recommends that NLS increase communication and
collaboration with other national and international audio services and local
network libraries and recording studios to increase the number of titles
available. <o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P style="MARGIN-LEFT: 0.25in" class=MsoNormal><B>Response:</B> We are always
alert to possibilities along these lines. So far, our success with the use of
commercial audio has been indifferent. Much commercial audio is not recorded to
technical or aesthetic NLS specifications. Reproduction of audio material is not
governed by the Chafee Amendment, and performance copyright arrangements are
often refused by commercial audiobook publishers, who may perceive NLS use of
their work as an infringement of market potential. But digital file sharing is a
moving target, and we should all be watchful as new opportunities
develop.<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=Level1>Realizing that NLS does not make contracts, the committee
recommends that NLS express to the Library of Congress that it take specific
action to ensure that the contracts are written to assure compliance with
collection-development production schedules. <o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P style="MARGIN-LEFT: 0.25in" class=MsoNormal><B>Response:</B> NLS and the
Office of Contracts and Grants Management (OCGM) are working closely to try to
resolve any problems or miscommunications that may have arisen in the past. A
new set of protocols governing communications between NLS and OCGM shows signs
of great promise.<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=Level1>The committee recommends that NLS proactively communicate with
network libraries using avenues such as TIES, operations alerts, and network
bulletins to address patron concerns regarding access to materials and potential
library service issues. <o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P style="MARGIN-LEFT: 0.25in" class=MsoNormal><B>Response:</B> This is
precisely what TIES, operations alerts, and network bulletins are for. NLS
furthermore communicates through <I>News</I>, <I>Update,</I> and <I>Flash</I>;
biweekly telephone conference calls; direct telephone and e-mail exchanges; and
the “In Brief” segments of <I>Talking Book Topics</I> and <I>Braille Book
Review</I>. Recently, a large volume of informational and training material was
posted to the internal network library web site, and a substantial amount of
information is readily available to patrons, librarians, and the general public
through www.loc.gov/nls. In a work environment already overloaded with redundant
communications, it is difficult to know what more we can do to keep our
constituencies in the loop. <o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=Level1>The committee recommends that NLS review standards to ensure
that braille book durability is at the forefront, due to frequent failings of
braille bindings within the first several years of use, and that warranties are
extended beyond the current two-year period.<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P style="MARGIN-LEFT: 0.25in" class=MsoNormal><B>Response:</B> This is the
first we have heard of “frequent failings of braille bindings within the
first several years of use.” The NLS Quality Assurance Section has also verified
that it has not been receiving complaints from the field of braille binding
failings. (Some years ago, a defective batch of braille bindings was introduced
into the system, and NLS replaced these bindings with special repair contracts
over a period of five years. We have not heard of any similar situations
since.) Please provide more detailed information to the NLS Quality
Assurance Section so we can investigate.<o:p></o:p></P></DIV><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 12pt"><BR
style="PAGE-BREAK-BEFORE: auto" clear=all></SPAN>
<DIV class=Section4>
<P style="MARGIN-LEFT: 0.25in" class=MsoNormal><o:p> </o:p></P>
<P class=Level1>The committee recommends that Collection Development staff
indicate how the Collection Development Advisory Group, network libraries, and
patrons can best communicate feedback and requests. This information can be
relayed through publications such as “In Brief” in <I>Talking Book Topics
</I>and <I>Braille Book Review</I>, and through the branded BARD web
sites.<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P style="MARGIN-LEFT: 0.25in" class=MsoNormal><B>Response:</B> It is NLS policy
that patron requests be submitted to the patron’s cooperating network library.
The Collection Development Advisory Group and network library personnel are
supplied with abundant contact information for the provision of feedback to
appropriate NLS staff in other matters. Contact information for members of the
Collection Development Advisory Group is printed annually in the “In Brief”
sections of <I>Talking Book Topics </I>and <I>Braille Book
Review</I>.<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=Level1>The committee recommends that NLS increase the language-learning
selection, prioritizing introductory French and Spanish, and also German,
Italian, and Arabic titles.<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P style="MARGIN-LEFT: 0.25in" class=MsoNormal><B>Response:</B> NLS does not
ordinarily provide educational materials as such. Kindred agencies, especially
Reading for the Blind and Dyslexic (RFB&D: www.rfbd.org; member services
telephone 1-800-221-4792), are constituted explicitly for this purpose.
<I>Spanish for Dummies </I>and other titles in this popular series are chosen
according to the precepts delineated in the NLS “Collection Development Policy”
and in the <I>Network Library Manual</I>.<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=Level1>The committee recommends that NLS incorporates into its
collection new titles in languages in addition to Spanish (e.g., Russian). We
also recommend that NLS produce and provide an updated list of recently acquired
foreign-language titles.<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P style="MARGIN-LEFT: 0.25in" class=MsoNormal><B>Response:</B> We are pleased
to announce the arrival in the Collection Development Section of a full-time
foreign-language librarian who will take the foreign-language collections in
hand and increase the frequency and depth of information available about them.
Among this new staff member’s first tasks is the assessment and prioritization
of needs for foreign-language materials throughout the network. An updated
catalog of books in Spanish is also high on his to-do list. <o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=Level1>Based on patron feedback to committee members, the committee
recommends that NLS explore increasing the production of recorded and braille
books in the following areas: literary fiction, modern poetry, Christian fiction
and nonfiction, books about individual states, African American fiction, leftist
politics, cookbooks, technical books, current science, and humor, including
cartoons and comic books.<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P style="MARGIN-LEFT: 0.25in" class=MsoNormal><B>Response:</B> Except for
cartoons and comic books, all of these subject areas are on the Collection
Development Section’s radar and are sampled annually in recommended proportions.
The representation of cartoons, comic books, graphic novels, and other heavily
illustration-dependent works is often prohibitively expensive to produce in
accessible formats. Additionally, such works frequently suffer a depletion of
intelligibility and entertainment value in the transition to nonvisual media.
<o:p></o:p></P></DIV><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 12pt"><BR
style="PAGE-BREAK-BEFORE: auto" clear=all></SPAN>
<DIV class=Section5>
<P class=Level1>The committee recommends that Collection Development, Production
Control, and Research and Development increase integration of tactile graphic
production, particularly in the subject areas of geography, architecture, art,
counting, and appropriate children’s books. <o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P style="MARGIN-LEFT: 0.25in" class=MsoNormal><B>Response:</B> See number 12.
We are alert to patrons’ desire for intensified production of works that make
good use of tactile graphics, but costs restrict our capacity. Technologies are
improving, and we will continually attempt to comply with this recommendation.
<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=Level1>The committee understands that NLS prioritizes production of
juvenile books appearing on ALA Notable Books lists (Newbery [and Honor],
Schneider, Coretta Scott King, Michael Printz), bestseller lists, publishers’
best lists, and state award lists, and recommends that NLS resolve the failure
to produce these books as priority.<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P style="MARGIN-LEFT: 0.25in" class=MsoNormal><B>Response:</B> We will
prioritize these books to the extent possible as costs permit. The committee
should understand that books formally identified as “priority” entail an
increase over standard production costs. The trade-off for “priority” status is
a smaller number of books.<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=Level1>Books that are perennial student report topics (such as animals,
dinosaurs, geography, nature, etc.) should continue to be emphasized as well,
with an emphasis on increasing the number of braille titles.<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P style="MARGIN-LEFT: 0.25in" class=MsoNormal><B>Response:</B> Although our
primary obligation is the production of materials in alternative formats for the
recreational and informational needs of adult readers, we will continue to be
mindful of this recommendation.<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=Level1>The committee recommends increasing the diversity of braille
books. Specific titles are forthcoming from Collection Development Advisory
Group members to Collection Development staff that may reveal reading interest
trends.<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P style="TEXT-INDENT: 0.25in" class=MsoNormal><B>Response:</B> We will attempt
to be responsive to any changing reading trends that are noted. <o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=Level1>The committee recommends that NLS obtain circulation statistics
from multistate centers that will support collection development.<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P style="MARGIN-LEFT: 0.25in" class=MsoNormal><B>Response: </B>The NLS
multistate centers regularly report circulation data to the Network Division.
Information related to book selection is promptly shared with the Collection
Development Section. Annual multistate center statistics are published in
<I>Library Resources for the Blind and Physically Handicapped</I>, prepared by
the NLS Reference Section.<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=Level1>The committee recommends that NLS seek input from network
librarians regarding the subject selections before the interim application form
is finalized for printing.<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P></DIV><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 12pt"><BR
style="PAGE-BREAK-BEFORE: auto" clear=all></SPAN>
<DIV class=Section6>
<P style="MARGIN-LEFT: 0.25in" class=MsoNormal><B>Response:</B> The interim and,
in fact, the revised final application form had gone to press before this
recommendation was made. In any event, the refinement of reader subject
preferences is largely a process that occurs over time, through trial and error
and consultation between patrons and their local librarians and reader advisors.
The subject interests indicated by new applicants to the program are not
intended to provide a full reader-interest profile, but only a rough draft—a
framework on which to base further development. <o:p></o:p></P>
<P class=MsoNormal> <o:p></o:p></P>
<P class=Level1>The committee recommends that <I>Braille Book Review</I> be made
available at the beginning of the publication month, and separate high school
books from adult listings.<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P style="MARGIN-LEFT: 0.25in" class=MsoNormal><B>Response:</B> <I>Braille Book
Review </I>is published according to a production schedule that allows staff to
gather the appropriate information and prepare it for dissemination by the first
week of the second month in the period. Changing this schedule could impact the
integrity of the publication. Books for senior high school students are suitable
for adult reading and, therefore, listed in the adult section.<o:p></o:p></P>
<P class=MsoNormal><B>Commendations</B><o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=Level1>The committee commends NLS for an enjoyable Cinco de Mayo
rooftop cookout.<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P style="MARGIN-LEFT: 0.25in" class=MsoNormal><B>Response:</B> CDS thanks Alice
Baker, Chris Cephas, Bob Mainhart, Michelle Spezzacatena, and all the others who
brought food and worked to make the rooftop picnic a success—and for including
the members of the Collection Development Advisory Group.<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=Level1>The committee heartily congratulates NLS for its successful BARD
launch and the prelaunch of the digital program.<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P style="MARGIN-LEFT: 0.25in" class=MsoNormal><B>Response:</B> Thank you. We
share your enthusiasm for these exciting developments. <o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=Level1>The committee commends NLS Collection Development staff for
their openness and help with the Collection Development Advisory Group meeting,
as well as being receptive to suggestions from network libraries and patrons
throughout the year.<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P style="MARGIN-LEFT: 0.25in" class=MsoNormal><B>Response:</B> Thank you. Even
though we are unable to accommodate everyone’s wishes, we do listen and try to
implement what we learn. <o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=Level1>The committee commends the director and entire staff of NLS for
their efforts in providing information, making arrangements, and for their
hospitality during the meeting of the 2009 Collection Development Advisory
Group.<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P style="MARGIN-LEFT: 0.25in" class=MsoNormal><B>Response:</B> Thank you. We
are glad you could be here.<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=Level1>The committee welcomes Jill Garcia to the Collection Development
Section.<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P style="MARGIN-LEFT: 0.25in" class=MsoNormal><B>Response:</B> We are fortunate
to have acquired such a conscientious, astute, and personable new member of our
section. <o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=Level1>The committee commends NLS in selecting omnibus titles and would
like them to continue to do so in order to enhance title
diversity.<o:p></o:p></P></DIV><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 12pt"><BR
style="PAGE-BREAK-BEFORE: always" clear=all></SPAN>
<DIV class=Section7>
<P class=MsoNormal><o:p> </o:p></P>
<P style="MARGIN-LEFT: 0.25in" class=MsoNormal><B>Response:</B> We will do this
whenever possible. <o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=Level1>The committee commends NLS on its increased uncontracted braille
selection and hopes to see the production continue.<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P style="MARGIN-LEFT: 0.25in" class=MsoNormal><B>Response:</B> We will continue
to watch for appropriate selections for uncontracted braille
production.<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=Level1>The committee commends NLS on its production of introductory
languages books such as <I>Spanish for Dummies</I>.<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P style="MARGIN-LEFT: 0.25in" class=MsoNormal><B>Response:</B> We will continue
to watch for appropriate selections along these lines; but see Recommendation
No. 10, above.<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=Level1>The committee thanks our chair, Randy Pierce, as facilitator,
and recording secretary, Rachel Gould, for organizing and recording Collection
Development Advisory Group procedures and notes.<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P style="MARGIN-LEFT: 0.25in" class=MsoNormal><B>Response:</B> We too are
grateful to Randy, Rachel, and the other members of the committee for their
valuable service.<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=MsoNormal><SPAN style="COLOR: navy">Yours,<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: navy"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: navy">Richard J. Smith,
Director<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: navy">Wolfner
Library<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: navy">Missouri State Library <BR>P.O. Box
387 <BR>Jefferson City, MO 65102 <o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: navy">Phone:
573-522-2767<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: navy">In Missouri:
800-392-2614<BR>Fax: 573-526-2985 <o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: navy">Email: <A
href="mailto:richard.smith@sos.mo.gov"><SPAN
style="COLOR: blue">richard.smith@sos.mo.gov</SPAN></A><o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: navy">Web Site: <A
href="http://www.sos.mo.gov/wolfner/"><SPAN
style="COLOR: blue">http://www.sos.mo.gov/wolfner/</SPAN></A><o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d"> <o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d">Not sure what to read next? Find
a good digital book at: <A
href="http://www.sos.mo.gov/wolfner/readings.asp"><SPAN
style="COLOR: blue">http://www.sos.mo.gov/wolfner/readings.asp</SPAN></A><o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><o:p> </o:p></P></DIV></BODY></HTML>